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Terms & Conditions

Payments

Hi-Fi Heaven is a “Fraud Smart” company and all orders go through numerous security and anti-fraud checks. This all is done in order to protect your accounts from fraud as well as to protect ourselves from fraudulent orders. We reserve the right to not process your order until we have verified your information or until we receive your payment by some other verifiable method.

  • Payment Methods: Hi-Fi Heaven wants to ensure that we offer buyers an array of safe, appropriate, and convenient payment choices. During checkout you can choose any of the payment methods below.
  • Credit Card: We will only ship to your verifiable credit card’s billing address or an authorized address on file with your credit card company (you can add addresses to your credit card account by contacting the card issuing company). We currently accept Visa, MasterCard, American Express, and Discover. Orders process quickly, unless there is a problem with the card.
  • PayPal: If you choose to use a PayPal account for making payment your shipping-to address MUST be CONFIRMED. All PayPal payments that do not adhere to this policy will be immediately canceled. Orders are processed as soon as you send us the PayPal payment.
  • Checks and Money Orders: Payments made by personal check must clear the bank before your order will be shipped. Once cleared, the order can be shipped anywhere you want. Checks take 5 business days to clear.
  • Wire Transfer: Payments made by Wire Transfer must clear the bank before your order will be shipped. Once cleared, the order can be shipped anywhere you want. Wire Transfers are only eligible for store credit if money is due back for any reason. Wire Transfers take 3 business days to clear.

Shipping

Ordering an item from Hi-Fi Heaven? We can ship to virtually any address in the world with some restrictions listed below.

Orders inside the US lower 48 and many areas in Canada are shipped and insured via UPS Ground, USPS mail, SpeeDee Delivery or various Freight Carriers depending on the item and destination. Tracking information will be provided via email and your online account once your order has been processed.  Orders are processed usually in 1 business day but can take longer during holidays.  Special order items will have additional processing time.  Delivery time in transit is usually 1-5 business days

Saturday delivery is not a standard carrier delivery day and has a surcharge to normal rates. Furthermore, Saturday delivery is not available for all domestic locations. So, if you need something specifically delivered on a Saturday then you MUST first contact us for a quote and availability.

  • Free Shipping: Free shipping is offered on most orders over $100 and valid only on shipments within the lower 48 states. This offer does not apply to APO/FPO and international addresses. Any items returned that received free shipping upon purchase will be refunded minus the actual cost of shipping.
  • Oversized & Heavy Items: Oversized and heavy items may be subject to additional shipping charges due to restrictions on weight, size, freight costs and/or carrier surcharges.  Contact us for an accurate shipping quote prior to placing your order. If funds are due, your order will not be processed until all payments have been received.

Orders outside the US lower 48 States and major areas in Canada are subject to shipping, insurance and handling charges. Products are shipped via USPS in most cases.  If funds are due, your order will not be processed until all payments have been received

International Customers

Note: international customers that purchase a powered hardware product, please know that Hi-Fi Heaven sells products which are meant to be used in the USA with a 120VAC/60Hz circuit. Since you are not in the USA, it is your responsibility to ensure that the unit receives the proper voltage using a step up and/or step down voltage converter. Using this device with a voltage or frequency that is not 120VAC/60Hz may cause damage to the unit and greatly increases the risk of bodily harm or even fire. Hi-Fi Heaven is not responsible for damage to a unit that is not used with 120VAC/60Hz. Hi-Fi Heaven will also not be able to provide you with warranty service or a replacement product.  Due to the high cost of shipping products internationally, Hi-Fi Heaven will not pay for the return shipping of the product back to Hi-Fi Heaven. All costs related to shipping a product for a return to and from Hi-Fi Heaven must be covered by the customer.  Customers who refuse or abandon shipments will be charged all fees that Hi-Fi Heaven has incurred to retrieve the package.

Returns & Exchanges

If you would like to return an item, please contact us within 14 days of receipt and we will issue a return authorization (RA) number.  All returns must be authorized by us in advance and any unauthorized returns will be refused or additional restocking fees will be added. Once issued an RA number you have 5 business days to ship back the item or we have the option to refuse the return or adjust the restocking fee accordingly. All returns must come back as factory fresh in 100% new condition in its original unmarked box or carton with all manuals, warranty cards, remote controls, factory internal packaging, etc. Adjustments or refusal will be made for any damages or missing items. We reserve the right to reject returns at our discretion. You will be responsible for all shipping charges incurred, out bound and/or inbound, even if shipping was not charged as a separate line item on your original invoice. Refunds are issued back to the original source of the purchase. This Return Policy does not apply to items listed in the “No Returns” list below. Therefore, please check your systems requirements and compatibility prior to purchase.

Phono cartridges and styli must be deemed defective by the product manufacturer, via microscope inspection and/or testing, before they can be exchanged. Broken/missing/bent needles and/or cantilevers are not a manufacturing defect, and are due to buyer mishandling from installation, unpacking turntable or other reason.  In such cases, the item will not be returnable.

No Returns List: Please be aware before placing your order that the following items cannot be returned or exchanged for any reason other than defective products in need of repair or replacement. These are all items that require research on your part to make sure sizes, colors and applications are correct in advance of ordering. Ineligible products include:

  • Discontinued Items
  • B-stock, display models, and pre-owned equipment
  • Software and Software Bundled Devices (this includes audio interfaces that come bundled with licensed software)
  • Headphones (due to the inherent ick-factor)
  • Racks & Furniture
  • Items Purchased on Special or With Rebates
  • Custom Length Cables
  • Modified Equipment or Modifications
  • Special Order Items
  • Opened Phono Cartridges or Styli
  • Cleaners and Cleaning Machines

Restocking Fees: Assuming that the return criteria has been met and we accept the return, you will be responsible for all shipping charges incurred, out bound and/or inbound, even if shipping was not charged as a separate line item on your original invoice. A 15% restocking fee will apply to all un-opened items and a 20% restocking fee will apply to all opened items. However, if you would like to exchange the item with an item of equal or greater value, then a credit will be issued and the restocking fee waived.  Only 1 exchange towards equal or greater value item/s can be done without restocking fees. We can also issue a store credit for the full purchase price, minus shipping costs, towards a future purchase.  The store credit will expire 1 year from the date the returned item was received back to us.  Items purchased using a store credit can not be returned for another store credit and will then be subject to restocking fees. If you have any questions regarding our return policy, please CONTACT US

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. After an order is placed, cancellation is not possible once the item has been shipped.

Site Access

By accessing this web site, you agree to be bound by the terms and conditions of use appearing below, such use being non-commercial in nature and conditioned on your acceptance.You also expressly agree that you will not use any robot, spider, or other automatic or manual device or process to interfere or attempt to interfere with the proper working of our web site, nor act as a conduit for others to effect the same result.

Pricing or Typographical Errors

While Hi-Fi Heaven strives to provide accurate product and pricing information, pricing or typographical errors may occur. Hi-Fi Heaven cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Hi-Fi Heaven shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Hi-Fi Heaven may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Site Security

Users are prohibited from violating or attempting to violate the security of this website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, “flooding,” “spamming,” “mailbombing” or “crashing” as those terms are understood in the industry; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this website other than the search engine and search agents available from Hi-Fi Heaven on this website and other than generally available third party web browsers (e.g. Microsoft Explorer, Mozilla Firefox, Google Chrome, Safari). 

Intellectual Property

Nothing on this web site will be construed as conferring any license of Hi-Fi Heaven’s rights or any third party rights. You may print copies of the information for your own personal use.

Hi-Fi Heaven also reserves all other rights, including the right to make changes or corrections at any time without notice. You are prohibited from posting on this web site or transmitting to this web site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, objectionable or profane material or any materials that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Hi-Fi Heaven will fully cooperate with law enforcement authorities or court orders requesting or directing Hi-Fi Heaven to disclose the identity of or help identify anyone posting any such information or materials on this web site. Hi-Fi Heaven makes no commitment to update the information provided herein. The information, text, graphics, and links on this web site are provided by Hi-Fi Heaven as a convenience to its customers.

This web site may contain content not generated by Hi-Fi Heaven and Hi-Fi Heaven is not responsible for any third-party content. The name of Hi-Fi Heaven or the Hi-Fi Heaven logos and trademarks may not be used in advertising or publicity pertaining to distribution of the information on or linked to this web site or any other server or “hot-linked” sites without specific, written prior permission. Hi-Fi Heaven makes no representation or warranties about the accuracy, currency, completeness, or suitability of the information provided on this web site and will not be liable for any use of this information for any purpose. The information on this web site could contain technical inaccuracies or typographical errors, and information may be changed, updated, and deleted without notice. Hi-Fi Heaven may make improvements and/or changes in the products and/or the programs described on this web site at any time. Errors in the description, photography, or typographical errors are subject to correction at the sole discretion of Hi-Fi Heaven.

The material provided on this web site is protected by law, including, but not limited to, United States copyright law, trademark law, and international treaties. This web site is controlled and operated by Hi-Fi Heaven in Green Bay, Wisconsin, United States of America. Hi-Fi Heaven makes no representation that materials on this web site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable.

Privacy Policy

Information Collection and Use

Hi-Fi Heaven is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. 

Order
We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer’s orders.  If we have trouble processing an order, this contact information is used to get in touch with the user.

Sharing
We do not share any of our customer information with any 3rd parties.

Links
This web site contains links to other sites. Please be aware that Hi-Fi Heaven is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users’ information.   When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry.       

We also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to:  [email protected]

DISCLAIMER

HI-FI HEAVEN DISCLAIMS ALL WARRANTIES WITH REGARD TO THE INFORMATION PROVIDED ON THIS WEB SITE OR OTHER SITES “HOT LINKED” TO THIS SITE, INCLUDING ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL HI-FI HEAVEN BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, BUSINESS INTERRUPTION, SALES, OR PROFITS, WHETHER IN A CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF ACCESS TO, USE OF, OR IN CONNECTION WITH THE USE, INABILITY TO USE, ACCURACY, SUITABILITY, OR PERFORMANCE OF THIS INFORMATION, EVEN IF HI-FI HEAVEN IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.